Friday, June 20, 2008

Jet SFO Go or Bum-Showers at 35k feet



Titanic did happen – but I still found myself, both by design and default, on the inaugural flight of Jet Airways from Mumbai to San Francisco (via Shanghai) last Saturday. It was an unusual sight at the Check-in area. The airline top-brass – among them Jet’s executive face in India Saroj Datta - were sitting cross-legged on the floor for a full-fledged Puja and Havan with a dapper young pundit and a large TV Crew in attendance. A couple of Chinese men (presumably officials from the code-share partner ) and two Europeans pilots looked on bemusedly. While boarding we once again saw the priest coming out of the aircraft with his entourage – obviously having done another little ceremony inside the cockpit. I must say that it did something to quieten the superstitious murmurs of the heart.

The aircraft rolled out on the dot of 11.15 but then was held up – as is normal in Mumbai these days for nearly an hour on the tarmac for air-traffic delays. On the plane we were welcomed with a pack of Ferrero Rochers and a yellow rose-bud ( a large box and an orchid for the Biz Class and one could see a gooey chocolate cake doing the rounds in the First).

At Shanghai, the Chinese went a step further. A red carpet was laid out on the entire length of the aerobridge and huge red-lanterns hung on both sides of the passage way (tho’ a co-passenger commented, somewhat unfairly I thought, that it was the most tacky red-carpet she had ever seen). But, one received the ultimate reception on reaching San Francisco. As the aircraft taxied into the bay – a fleet of fire-tenders showered the air-craft with water sprays. The pilot informed that, this is an old custom followed for ships on their first call at a port. At the exit there were smiling airport officials waiting with boxes of chocolate and a welcome letter. Wonder what are the courtesies we extend for the debut flight of a foreign airline into India.

The flight was packed to its gills – except probably a few cabins in the front. “Naresh has pulled off a coup by getting the Chinese to grant landing rights for Shanghai” – remarked a very distinguished looking gentleman, an American-Chinese, who was ahead of me in the immigration queue (obviously an important person – as he had his personal valet receive him from the aircraft gate). " Now they won't give it to any other airline and this would be the shortest flight to the West-coast from India. You will see - it's going to be always full" - he added with an air of certainty. My curiosity aroused – I couldn’t help asking – what took him to India. “ Oh, I am a retired man who likes to travel the world – he said, covering his identity in the garb of modesty - had gone only for the inauguration at Naresh’s invitation”. Come to think of it – it’s hard to believe that just two years ago Jet was being denied permission to fly into the US. Its friends like him, I suppose, who help Mr Goyal open doors.

The in-fight service was great – warm, friendly and efficient as one has come to expect naturally from Jet and has learnt to forget on American and European carriers. There were quite a few Chinese among the cabin crew and announcements were being made in Chinese in addition to Hindi and English. Some of the Indian staff I spoke to were going to Shanghai and SFO for the first time, They were naturally excited at – what was like a new horizon of opportunity opening up for them. And, why not ? You can see this well-earned confidence in their dis-arming smiles and feel it in their gentle touch on the elbow or a light tap on the shoulder with which they get errant pot-bellied passengers to sit-down when the ‘fasten seat-belts’ signs are on.

The touch-down in San Francisco was late by about 2 hours for the accumulated delays of hold-ups at Mumbai and Shanghai. Finally, we can be proud of an international airline of our own that compares with the best in the world. It’d be interesting to imagine what JRD’s Air-India would have been today – had it not suffered the rape of nationalization through half a century.

While the predominantly Indian crowd on board was visibly overjoyed with the ‘desi khana’ and the Indian movies (including a fairly wide selection of regional films) – I for one appreciated a particular feature inside plane - the ‘bidet’ (bum-shower) in the toilet. A very customer friendly innovation for an IBS stricken race, I thought to myself while pressing the flush 35k feet over the Pacific.